I am mostly a hopeful person. I tend to focus on the positive almost
100% of the time. I also don’t complain much. Lately, when I am annoyed with
stuff, I am letting that be known. This is new for me.
Last Wednesday, May 13th, I wanted to treat all my co-workers
to some coffee from Tim’s. In my quest for inclusivity, I found out that some
peeps like steeped tea. So, I order both now. And I wanted this order delivered
before everyone arrived. I had it timed perfectly and threw in some cookies and
doughnuts. Guess what? Everything arrived except the coffee. The Uber driver
was apologetic and said that he brought everything that he was given. We both
called the store, and they were sure they did not miss a thing!
I was on speaker on the Uber driver’s phone and we had the receipt in front
of us. We could clearly see the item, and we spoke with 2 or 3 people who all
asked us for the same info and denied the existence of any coffee on our order.
Finally, I asked for the manager. At this point in time, some of my co-workers
started gathering around in the work room and clearly listening to the phone
conversation. All of it got too much for me and I wanted it to end. I didn’t
care for the missing coffee and felt bad for the delivery guy whose phone we
had been using.
I said something like “I am usually a calm person, but this is making me
angry. I don’t want the coffee. I just want to get off the phone and maybe
order the coffee from elsewhere!” and I told the Uber guy to turn off his phone
and be gone as he had a life to get back to, and I apologized for taking up his
time. One of my co-workers also asked us to hang up as she decided she was
going to use her period 1 prep to go to this Tim’s store and give a piece of
her mind to them. So, I thanked the Uber guy and my fellow teacher and
proceeded to go back to my classroom.
Barely 2 minutes later, the teacher came back to say her prep was lost,
and then, I saw a call coming through. I answered and it was the Tim’s store
calling to apologize and find out if someone could come and grab the coffee.
They said they would throw in 6 doughnuts. I felt terrible because within the 2
minutes I had rated the order and for the first time ever in my entire life, I
gave a 1-star rating. I was so mad. And this call made me want to take it back.
As I was about to decline their offer, another co-worker showed up to go get
the coffee and doughnuts.
I felt so fortunate to be surrounded by people who were willing to run
around for me. I thanked the person on the phone, and I thanked my lovely
colleague. It was almost time for my students to arrive, and I decided to get
ready for them by calming down and focusing on the positive. I couldn’t change
that unfortunate rating, and I shouldn’t feel guilty forever. Even as I was
consoling myself, the office admin paged me to say that I had a phone call that
I needed to take.
I wondered if it was a parent and why they were calling so early in the
school day. Their kids were not even at school! It was the Uber guy. He didn’t
know my personal number, but he was recently at my school and so called that
number. He was calling to check up on me. He wanted to know if he should go to
that Tim’s store and follow up for me.
What?! I couldn’t believe it. I thanked the gentleman and told him that
someone was already taking care of it for me, and I appreciated his kindness. A
few minutes later, the coffee and the half dozen doughnuts arrived, and all was
well.
Yesterday, the teacher who couldn’t go since she lost her prep caught up
with me. She said she had never seen me angry, but I had used that word, and
she wanted to see what that looked like on me, and she was amused. She said that
that wasn’t even her definition of anger, but it made her angry and she
had really wanted to go and raise some hell. She was glad that someone went on
my behalf, and it all worked out!
Each morning, I wake up with pain in my hands and feet. I can barely
walk and barely get through the morning rituals. But I look forward to going to
work and doing my thing. And I am glad I don’t let the pain stop me from doing
what I love.